Dear Patient,

patient survey We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say.We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email or post and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather a representation of patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

We are very enthusiastic about the group because we can see that it will be good for patients, practice staff and the community. It will be...

Good for patients because:

Patients will be consulted about arrangements for their primary healthcare before decisions are made.
Patients will benefit from improved communications with staff.
Patients will have a forum to suggest positive ideas and voice concerns.
Patients will have a better understanding and knowledge of the practice and its staff.
Patients will be more responsible for their own health.

Good for practice staff because:

GPs and their staff will be able to plan services jointly with patients in order to increase their effectiveness.
They will be able to help patients with non-medical and social care issues.
They will be able to get help from patients in meeting targets and objectives.
They will have a forum to voice concerns, ideas and suggestions to patients.
They will get closer to the community for whom they care.

Good for the community because:

Patients will have an organisation through which they can identify their own needs.
Patients will be able to get an idea of what is needed to improve healthcare, and make sure that the patient view is always represented.
Patients will maintain an open dialogue with GPs and other healthcare professionals.
Patients will have an opportunity to become involved in other community initiatives such as their Practice Based Commissioning organisation.

If you are happy to be part of this group please click the link below to open the sign-up form and complete all the fields. We will contact you shortly after this.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Noticeboard

IMPORTANT PATIENT NOTICE:

ORDERING REPEAT PRESCRIPTIONS

From 1st September 2012, you will no longer be able to order your prescription over the telephone. This is because our lines have become so busy, making it difficult for patients with urgent queries to get through.

The ways to order your repeat prescription will be:

*Online - please bring two forms of ID (one photographic) to reception and we will give you the access details.

*Pharmacy - most pharmacies will deal with ordering, dispensing (and delivery should you require) prescriptions.

*By Post/Hand - you can post the right hand side of your prescription to us or hand it over at the reception desk.

We hope you will understand the need to make this change. A recent survey in the practice showed the calls we take for repeat prescriptions alone take an average of 15 hours per week.

Many thanks for understanding.

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Statement from University Hospitals of Morecambe Bay NHS Foundation Trust

University Hospitals of Morecambe Bay NHS Foundation Trust is aware of problems with its outpatient appointment system.

A team, which includes clinicians, is working to establish the number and nature of appointments that may be affected. If delays are identified, individual patients will be contacted directly to make a new appointment.

Should any patients have immediate concerns about their follow-up appointment they can call a 24 hour, seven days a week, dedicated phone line on 0845 608 0278.

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Further Information

Join our Patient Group

Survey Results

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services