IMPORTANT PATIENT NOTICE:

ORDERING REPEAT PRESCRIPTIONS

From 1st September 2012, you will no longer be able to order your prescription over the telephone.  This is because our lines have become so busy, making it difficult for patients with urgent queries to get through. 

The ways to order your repeat prescription will be:

*Online - please bring two forms of ID (one photographic) to reception and we will give you the access details.

*Pharmacy - most pharmacies will deal with ordering, dispensing (and delivery should you require) prescriptions.

*By Post/Hand - you can post the right hand side of your prescription to us or hand it over at the reception desk.

We hope you will understand the need to make this change. A recent survey in the practice showed the calls we take for repeat prescriptions alone take an average of 15 hours per week.

Many thanks for understanding.

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Statement from University Hospitals of Morecambe Bay NHS Foundation Trust

University Hospitals of Morecambe Bay NHS Foundation Trust is aware of problems with its outpatient appointment system.

A team, which includes clinicians, is working to establish the number and nature of appointments that may be affected. If delays are identified, individual patients will be contacted directly to make a new appointment.

Should any patients have immediate concerns about their follow-up appointment they can call a 24 hour, seven days a week, dedicated phone line on 0845 608 0278.

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